We believe that gaming should always be an enjoyable and entertaining experience. We are committed to promoting responsible gambling and ensuring that our players have the tools and information necessary to stay in control of their activity. This policy outlines our approach to player wellbeing and the safeguards we have in place.
Our platform is strictly for individuals aged 18 and older. We perform rigorous age verification checks to prevent minors from accessing our services.
It is illegal for anyone under 18 to gamble on our platform.
We recommend that parents use filtering software to prevent minors from accessing gambling websites on shared devices.
Gambling should be viewed as a form of entertainment, not as a way to make money. To help maintain a healthy balance, we recommend the following:
Only gamble with money you can afford to lose.
Set a budget before you start playing and stick to it.
Take regular breaks and monitor the time you spend online.
Avoid gambling when you are stressed, depressed, or under the influence of alcohol or medication.
We provide a variety of features to help you manage your gaming activity effectively.
You can set daily, weekly, or monthly limits on the amount of money you deposit or the amount of money you are willing to lose. Once these limits are reached, the platform will prevent further transactions until the period resets.
You can set limits on the amount of time you spend on the platform. We provide notifications to remind you how long you have been active.
If you feel you need a short break, you can request a time-out. This will temporarily suspend your access to the platform for a period ranging from 24 hours to several weeks.
For those who feel their gambling is becoming a problem, we offer a self-exclusion program. You can request to be excluded from our services for a longer period (e.g., 6 months, 1 year, or permanently). During this time, your account will be closed, and we will take reasonable steps to prevent you from creating new accounts.
Warning signs of problem gambling may include:
Spending more time or money than intended.
Neglecting work, family, or personal responsibilities to gamble.
Feeling irritable or anxious when not gambling.
Borrowing money to gamble or to pay gambling debts.
Chasing losses in an attempt to win back money.
If you or someone you know is affected by gambling-related issues, we encourage you to seek professional support. Many organizations provide free, confidential advice and counseling for individuals facing gambling challenges.
We ensure that our customer support team is trained to recognize signs of potential gambling issues and to provide information about our responsible gambling tools. We continuously monitor platform activity to ensure our policies are being implemented effectively.
If you wish to set limits or discuss self-exclusion, please reach out to our support team at casinolab_support@gmail.com.